Wrong Item Received/Defective/Damage Merchandise Policy
Please examine the outer box and all contents immediately upon receipt for any signs of Wrong Items Shipped(s)/Defective/Damage. All claims must be initiated within 5 business days of delivery. Please e-mail us at info@timsacehardware.com so that we can initiate the process. Defective/damaged merchandise can ONLY be replaced.
If merchandise arrives that is incorrect, defective, or damaged we will gladly replace it at NO charge to you (including return shipping charges) by issuing you a UPS Pre-Paid Label. This Pre-Paid Label should be used for replacement of the same item that was incorrectly sent, defective, or damaged and not for a refund or replacement for a different item.
If you want a refund for a received item regardless if it was received incorrectly, damaged, or defective you will have to follow our return policy stated below.
Return Policy for Refund of received merchandise regardless if it is defective, damaged or sent incorrectly.
Notify us by e-mail of your desire to return for REFUND your purchase at info@timsacehardware.com. We will issue you a return authorization number and email you our return address, Please do not return the item to the original address that it was shipped from. You can return items in only new condition within 30 days and we will refund your money or exchange the item subject to the return policy below. No refunds or exchanges on items that packaging has been opened and cannot be resold as new. We will issue refunds for the product only. Items purchased originally with Free Shipping will have actual shipping charges deducted from the refund in addition to a 10% or $5 restocking fee, whichever is larger, on all merchandise returned.
Why Do We Charge A Restocking Fee?
The Restocking Fee helps reduce the “lending library” effect where some people “buy” things just to try them with no intention of keeping the item. If you are a past customer of ours and have a good history with us, we will usually waive this fee. If we send the wrong item than what was posted on our website, we will waive the restocking fee.
Usually, there are no refunds or exchanges for items in the categories below. Please contact us first if you have any questions.
- Outdoor Equipment and Power Tools
- Outdoor Living and Furniture
- Heaters and Cooling Supplies
- Special Orders
- Bar-b-que Grills
- Gas-Powered Items
- Oversize Items
- Items 50 lbs and over
- Items that require special delivery
For your protection, please send your return via a shipping service that can be tracked, such as UPS or FedEx. We cannot guarantee refunds for returns sent via a non-trackable method such as USPS. Please include the RA number on the outside of the shipping package near the return address label and return packages to:
RA #_____ – XX – X (email us for RA # and see below for XX – X)
Wesson Ace Hardware
P.O. Box 547
2057 Hwy. 51 South
Wesson, MS 39191
Reason for Returning: (put in place of XX on the shipping label)
GF – Gift DM – Damaged
AL – Arrived too late DD – Does not match the decor
DF – Defective DU – Duplicate Order
NC – Not as Shown in Catalog QC – Quality not as expected
MI – Matching item not available MN – Changed Mind / Ordered Wrong Product
OR – Other Reason WM – Wrong Item(s) shipped
CP – Couldnt Use Product as Intended EI – Extra Items Shipped
Action to be Taken: (put in place of X on the shipping label)
R – Replace with same item E – Exchange for a different item
C – Credit the customer P – Put back in Stock
Products that arrive at our docks without a return authorization number, or do not meet the conditions set on our return policy will be refused or returned and will not be issued credit.
Product Warranties
Products come with a manufacturer’s warranty. No other warranties are expressed or implied. For warranty service, you must contact the manufacturer’s authorized warranty service station closest to you. This information is available either with the material shipped with the product or from the manufacturer directly.